Terms, Conditions and Policies
Products
They should only be used for the purpose sold.
In the unlikely event that any product should cause any side effects such as skin irritation, stop using the product immediately.
Availability
Products are handmade and are subject to availability. Despatch may take longer for any orders which have to be made up.
Returns
We believe you will be pleased with your order; however, if you consider it necessary to return any items, we will accept them in an unused condition within 21 days of purchase and we will provide a full refund or replacement of the product (subject to availability). Any return postage costs will be the customer’s responsibility.
Damaged/Incorrect Goods
We endeavour to carefully select and package our products to make sure they arrive in good condition. If, however, any item is damaged, or is not what you ordered it is your responsibility to inform us within 48 hours and return the item to the address below, within 30 days of delivery. We shall exchange it with a suitable replacement (subject to availability) or provide a full refund. Postage will also be refunded in these circumstances providing proof of postage is obtained from your Post Office.
Return Address
Purity Aromatherapy
2 Windsor Crescent
Berwick upon Tweed
TD15 1NT
Refunds
All refunds will be provided using the same means of payment once funds have successfully cleared.
Privacy
Purity Aromatherapy is committed to protecting your privacy. Any information collected from you will be used only for the smooth, efficient processing and tracking of your orders.
Purity Aromatherapy will not disclose buyers’ information to third parties. Security
